Frequently Asked Questions

Quickly find answers to frequently asked questions about your account, orders, invoicing, shipping, delivery, returns and service at Hewa.

Warranty conditions

Read everything about Hewa warranty conditions, including manufacturer warranty, warranty periods, installation requirements, maintenance and fault reporting.

Payment Methods

Explore all payment options at Hewa. From direct payment to invoice options for business and private customers.

Shipping Policy

Information about delivery times, shipping costs and transport for parcels and pallet shipments at Hewa.

Return Policy and Right of Withdrawal

Information about returns, withdrawal rights, conditions and return costs at Hewa for private and business customers.

Business partnership with Hewa

Become a business customer at Hewa and benefit from pricing agreements, technical support, installer features, training and fast delivery.

Certified Installation Partners

Looking for a heat pump installer or heating specialist? Discover the installation partners of Hewa across the Netherlands.

Pickup desk Hewa

Pick up installation materials, parts and systems directly at Hewa. Fast service, technical advice and available stock.

Training and events

Technical training and events by Hewa for installers. Learn about heat pumps, buffer tanks and modern heating systems.

Borrow our Hewa trailer

Need extra loading space temporarily? Borrow our Hewa trailer free of charge for one day when transporting Hewa materials.

Working at Hewa

Working at Hewa means being part of a practical and technical wholesale company for heating and installation materials. We support installation companies with product kno...

Accredited training company

Hewa is an accredited training company for MBO students who want to gain practical experience in a commercial and technical working environment. From our location in Rijs...

Digital integrations for installation companies and webshops

Digital integrations for installation companies, purchasers and webshops including OCI PunchOut and future 2BA integrations.