iGarden InverX7 warranty
Clear warranty coverage for the iGarden InverX7.
The iGarden InverX7 series comes with clear warranty coverage: a 3-year replacement warranty for leaks, a 5-year warranty on other parts and electronics, and a 7-year warranty on the compressor.
3
year warranty
Replacement warranty for leaks
If a heat pump leak is technically confirmed and accepted as a warranty case within the first three years, the replacement warranty applies to the heat pump concerned.
5
year warranty
Parts and electronics
Other parts and electronic components are covered for five years from the installation date.
7
year warranty
Compressor
The compressor is covered for seven years from the heat pump installation date.
Warranty coverage
Which warranty applies during which period?
The warranty periods run concurrently, making it immediately clear which coverage applies during each period.
Years 1–3
Leaks, parts and compressor
For an accepted leak, the heat pump replacement warranty applies. The warranties on parts, electronics and the compressor also remain applicable.
Years 4–5
Parts, electronics and compressor
The warranty on other parts and electronics continues for five years. The seven-year compressor warranty remains applicable.
Years 6–7
Compressor warranty
The compressor warranty remains applicable in the sixth and seventh years.
Service & parts
Fast warranty support.
For an accepted warranty case, we determine which solution is required. If replacement parts are needed, delivery is arranged as quickly as possible.
Spare parts for servicing
Relevant spare parts for the InverX7 series are kept available for servicing and warranty cases.
Expedited delivery when needed
If a required warranty part is not immediately available, expedited air freight can be arranged when necessary.
Conditions
Warranty conditions.
Every warranty request is technically assessed, taking into account the product, installation, application and cause of the defect.
Installation
Correctly installed
The heat pump must be installed in accordance with the applicable installation manual and technical requirements.
Installation date
Verifiable start date
The verifiable installation date is used as the starting point for the warranty period on parts, electronics and the compressor.
Hydraulics
Correct system configuration
Flow rate, pipe diameters, system volume and safety devices must be suitable for the system concerned.
Water quality
Suitable system water
The heating system must be clean and suitable for use in combination with the heat pump.
Use
Within technical specifications
The heat pump must be operated within the stated technical operating range and in accordance with the instructions.
Modifications
No unauthorised modifications
Unauthorised repairs, modifications or disassembly may affect the applicability of the warranty.
Exclusions
What is not automatically covered by the product warranty?
The product warranty covers verifiable product and component defects. Installation problems, external causes and improper use are not automatically covered.
Incorrect or defective installation
Use outside the technical specifications
Insufficient flow or incorrect hydraulic system configuration
Contaminated system water, sludge, magnetite, limescale or corrosion
Frost damage due to inadequate protection
Power surges, lightning, fire or other external causes
Unauthorised repairs or modifications
Normal wear and routine maintenance
Warranty request
How does a warranty claim work?
A complete report helps us determine the cause and the applicable warranty solution more quickly.
Step 01
Report the fault
Create a fault ticket through your Hewa account and describe the situation as fully as possible.
Step 02
Technical assessment
Hewa assesses fault codes, installation details and available technical information.
Step 03
Additional information
If necessary, photos, serial numbers, settings, measurements or other technical details will be requested.
Step 04
Warranty resolution
Once the claim has been accepted, the appropriate warranty solution will be determined.
For assessment
Have these details ready.
Basic details
- Invoice or order number
- Heat pump model
- Serial number
- Installation date
- Description of the fault
- Any fault code or display message
If technically necessary
- Photos of the heat pump
- Photos of the installation
- Hydraulic diagram
- Measurements
- System settings
- Additional technical information
Good to know
Product warranty and additional work.
The product warranty covers the heat pump and parts that fall within the relevant warranty period. Other work is not automatically covered by this product warranty.
Labour and call-out charges
Labour and call-out charges from external installation companies are not automatically included in the product warranty.
Removal and installation
Costs for removal, installation or modifications to the system are not automatically covered by the product warranty.
Transport
If transport is required, the method of transport and handling will be agreed with Hewa in advance.
Consumers' statutory rights
This commercial warranty is additional to consumers' statutory rights. Statutory rights relating to conformity are not limited by these warranty conditions.
Service & warranty
A fault or possible warranty case?
Submit your report through Hewa and include as much relevant technical information as possible. This enables us to assess the situation accurately.
These warranty conditions are also subject to Hewa's general warranty conditions.